FAQ

"Tunneling" is a situation where the wax burns straight down the center of the jar, leaving wax on the side. This is not supposed to happen. Since our candles are soy, they behave a little differently than paraffin wax candles. Here is how to prevent tunneling:

Make sure that the wick of the candle is 1/2 inch long. Soy melts at a lower temperature than normal wax, but a big melt pool is important. When first lighting the candle, let it burn long enought o turn the entire top of the candle into liquid. It may take some time. If it does not burn all the way to the edge of the jar, there are no worries, but let it get as big and as close to that as you can. Make sure that you do not burn the candle for longer than three or four hours at a time, in order to avoid drawing all the oils out in the first burn. After that first time, make sure you burn the candles long enough so that a "wax pool" forms every time. 

If your candle DOES tunnel, here are some things to try first:

You can always try wrapping the top of the candle in tin foil, leaving an opening at the top, to get the wax on the side to melt while burning. You may have to very carefully remove some of the liquid wax as the candle burns in order to keep the flame from going out in the wax. You can then let the liquid form until it's around 1/4 income deep. This should decrease the chances of it tunneling in the future. 

If you are having trouble with getting the wick to light, try trimming it to the appropriate length. Tilt the candle to get the flame "under" the wick, and if any wax is on the wick, gently clean it away, or hold the flame there long enough for it to melt, and then try to light it.

Here are Anesidora Handmade (and Jewelry In Candles) we pride ourselves on having 100% soy candles. The wax we use is all-natural, nontoxic, and a completely renewable resource grown in the USA that helps support our local farmers. Around 98% of soybeans harvested in the United States have either been bioengineered (genetically modified or GMO) or are non-GMO mixed with GMO soybeans. The US soy wax industry is dominated by just four companies, and as soon as certified organic non-GMO soy wax is available, we plan on carrying and using it in our products

After a few hours of burn time, you will start to see the foil that holds your surprise! Patience is key! before retrieving jewelry or charm, be sure that the flame is extinguished and the melt pool falls below the foil. We recommend the use of tweezers to retrieve the foil packet. Avoid digging in the wax as this can cause damage to the jewelry or charm, and affect the performance of the candle. Carefully remove the foil, and your jewelry or charm surprise awaits you!

This is called Delamination, or glass adhesion. It is actually very common with candles that are in containers, and can happen with soy or paraffin wax. The glass often magnifies the size of the air bubble and makes it appear to be larger than it is. We can assure you that it will not affect the performance or life of the candle! It is just a part of the candle-making process when everything is hand-poured

There are many reasons you might not be smelling your candles. Here are a few of them:

The most common reason candles seem to lose their smell is because of something called Olfactory Fatigue. This is where your nose becomes so used to the smell, it becomes desensitized to it. This is a temporary, normal thing that happens. it inhibits your nose from being able to distinguish a particular odor after it's been around it a long time.

For example, when you walk into a flower shop you might be overwhelmed by all the floral scents, but if you stay in there for a long time, the smell will not be as noticeable.

After long exposures to a candle scent your awaremess of the odor normally fades to the point where the smell is not perceptible or is much weaker. After leaving the area, the sensitivity is restored with time. You might have seen perfume counters that have containers of coffee beans which is to "reset" your nose because if this exact same issue!

Try walking out of the room for a period of time and reentering it, or snuffing the candle, letting it cool, and lighting it again. Please note that our candles should not be burned for more than four hours at a time per their warning label. 

Other culprits for a canle not smelling deal with the ventilation system in homes, or air filtering systems. If a candle is placed under an intake vent, the scent will be pulled in with the air. If you have any sort of filters in your home, the scent could be caught in those as well

It is a crystal growth of vegetable oils, a natiural characteristic of soy candles. This is not a flaw, and the candle is not uneve, or drying out. In fact, this is how you can tell it is 100% soy! This is a unique characteristic of pure soy!

Frosting cannot be reversed and it does not affect the scent or the burning of the candle. If you keep the candle out of direct sunlight or atificial lighting, ti can help minimize this appearance. Changes in weather and temperature can change it as well. This is just part of the soy candle experience

If your candle appears wet on the top, or looks like it has melted, this is called "sweating".

Soy wax melts at a much lower temperature than paraffin wax. At 85 - 90 degrees, soy wax will begin to sweat and run onto the sides of the jaar. The sweat will dry when the candle is returned to a cool room. This si completely normal with soy candles. Soy wax products are the safest and cleanest burning candles or wax melt products available. 

We try to ship all of our candles by USPS Priority Mail. If we ship economy mail, the candles have a longer exposure to heat in the vehicle and a greater chance of sweating, which leads to customer compalints about sweating candles.

Sometimes it cannot be avoided and we do apologize for that. If you wipe it off, it should work fine and it should not affect the performance of the candle

The shelf life of our candles and wax melts can extend many years, however, the appearance of the product will depend on the temperature and lighting conditions in which the product is stored. You may see an increase in the "frosting" that you can come to know and love in older soy products. Frosting is the naturally occurring crystal growth of vegetable oils, which is a signature characteristic of soy candles

Upon arrival, make sure to smell the scent and take in the aroma!

Thoroughly inspect your glass jar for imperfections, cracks, or damage that may have been caused during shipping. If you believe your candle to be damaged, please notify us within 10 business days from the USPS "Delivered" date. Please note: Candles that have been lit will not be replaced.

Before lighting, allow your candle to adjust to room temperature to recover from changes in climate that may have occurred during shipping. Be sure to review your warning label on the bottom of the candle!

Trim the wick to 1/2 of an inch. Keep the candle free of any foreign materials, including matches and wick trimmings. Burn candle on a level, fire resistant surface in a open, well-ventilated area. Keep away from drafts, vibrations, or anything that may catch fire. Keep out of reach of children and pets. Never leave candle unattended.

Do not burn the candle for more than four hours at a time. Please allow an even melt pool to develop before extinguishing the flame. This will help ensure your candle burns evenly. 

Safely extinguish candle by snuffing the flame. Please note: Never use water to extinguish candles.

When re-lighting be sure to trim the wick to a proper length and clean wick of any carbon deposits. These deposits can cause the flame to crack, smoke, or pop

After a few hours of burn time, you will start to see the foil that holds your surprise! Patience is key! Before retrieving jewelry or charm, be sure the the flame is extinguished and the melt pool falls below the foil. We recommend the use of tweezers to retrieve the foil packet. Avoid digging in the wax, as this can cause damage to the jewelry, and affect the perfomance of the candle. Carefully remove the foil, and your jewelry or charm surprise awaits you

Yes. It is always a possibility. Even though we order many different variations, dozens of different designs move through every several days. If you order several products at the same time, inevitability some customers may recieve duplicate jewelry or charms. We do our best to rotate the jewelry and charms to avoid this. 

If you would like to mail back the duplicate jewelry or charm in a padded envelope, we will replace it for you. Please send the piece within 90 days from the USPS "Delivered" date. The shipping here will be at your expense, we will ship it back at our expense. The jewelry or charm cannot show any signs of wear. Please include your order number

First, let us apologize for your inconvenience. If you believe you have received the wrong jewelry or charm selection, please notify us immediately. Include your order number, photos of the jewelry or charm and bottom of your candle (or description on your wax melt). Once we have recieved this information, we will happily look into correcting this issue for you

Take care to keep soap, lotions and other chemicals away from your jewelry or charm. Remove your jewelry or charm before bathing or swimming, especially in saltwater. Even silver and gold jewelry and charms can produce a discoloration. Certain metals are less likely to turn than others. You should have good luck with stainless steel jewelry and charms, platinum jewelry and charms and rhodium plated jewelry and charms, which includes nearly all white gold. 

When a ring turns your finger green it's either because of a chemical reaction between acids in your skin and the metal of the ring or a reaction between another substance on your hand, such as a lotion, and the metal of the ring. There are several metals that oxidize or react with your skin to produce discoloration. ou can get a green ring around your finger from wearing rings made using copper, brass, silver or even gold. The common green color is not harmful itself, though some people experience an itchy rash or other sensitivity reaction to the metal and may wish to avoid exposure to the metal. 

Another common culprit is silver, which is found in sterling silver jewelry, plating for jewelry, and as an alloying metal in most gold jewelry. Some rings are pure copper, while others have a plating of another metal over copper or the copper may be part of the alloy (e.g. Sterling Silver). Acids cause the silver to oxidize, which produces tarnish. The tarnish can leave a dark ring on your finger. If you are sensitive to metals, you may see a discoloration from wearing a ring containing nickel, though most likely this will be a red ring and may be associated with inflammation

Yes. All .925 sterling silver contains nickel and copper. It is 92.5% silver and 7.5% nickel and copper, unless it is specified as nickel free. We do not guarantee nickel free as we offer a wide variety of jewelry including plate, gold, titanium and other metals

We have a lot of requests for customer provided jewelry or charms in the candles for weddings, birthdays or other gift ideas. Although we will provide this service, this will have an extra charge and the customer will be responsible for shipping of the jewelry or charm. The time it takes to recieve the candle will depend on how long it takes to revcieve the jewelry or charm

If your jewelry or charm is damaged or you are not satisfied with your jewelry or charm within 60 days of your delivery date, you may return your jewelry or charm to us for a replacement piece. For damaged jewelry or charms, please send us a picture of damage. Customers will be responsible for shipping the jewelry or charm to us, but we will cover the cost to ship your new jewelry or charm to you. Please note: Jewelry or charms must not show any signs of wear and damage must not be deemed to have been caused by wearing of the jewelry or charm. 

We have specifically designed our process and procedures to ensure that there is jewelry ior a charmcn EVERY candle (that contain jewelry). It is impossible for there to be NO jewelry or charm. If the jewelry or charm was missing, the next stage could not be completed!

Let us explain. Our entire process for making the candle is based upon the jewelry or charm being present. It is not possible for us to complete the candle without the jewerly or charm. Have you ever heard of any Jewelry in Candles or Anesidora Handmade customers getting a candle with no wick, no wax, no label or no lid? The answer is NO. But with jewelry or charms, we recieve dozens of claims every week saying "there is no jewelry in my candle"... an easy score, right? Did you know a candle, that has been burned, the walls of the jar are nearly BLACK with stains from the flame and can be easily wiped off? But every picture we recieve of "no jewelry" the jars are completely wiped clean, presumable to hide where the foil and glue were removed leaving an obvious void of the stains from the burning flame. 

First, the jewelry is manually sized for accuracy, placed in a plastic bag, then wrapped in foil. Next, the foil-wrapped jewelry is glued to the inside of the jar to make sure it stays in place and is placed at an exact level so it is near the top after the wax is poured. If the foil was empty it would be very noticeable (visibly and physically) when the jewelry is pressed against the side of the jar. Next the wicks and wick holders are installed. Each jar is inspected to make sure wicks and jewelry are present. You can't miss the foil in an empty glass jar!

Next, we use the jewelry as the marker to fill the wax. The wax just covers the jewelry so when you, the customer, melts the candle, the jewelry can be quickly discovered. If there was no jewelry to pour the wax to, it would be a huge red flag!

Next, we use the jewelry location (still visible through the glass jar) as the location to place the label, covering the jewelry with the label so it is hidden from view. If there was no jewelry, we would spin the jar round and round searching. If not found, the candle is discarded. 

As you can see, we could not even finish making the candle without jewelry being present. It is not our policy at Jewelry in Candles or Anesidora Handmade to replace "missing" jewelry, as it is extremely difficult to verify such a claim. If you do happen to recieve a candle that you believe has no jewelry, please burn the candle to the bottom as the jewerly may have fallen in the process

For even more excitement, we have bonus jewelry and charmcandles indentical to every other candle, that could arrive in your order!

First, let us apologize for your inconvenience. If you believe you have recieved the wrong product, please notify us immediately. Include your order number, and photos of the product you received and your packing slip. Once we have recieved this information, we will happily look into correcting this issue for you

At this time, we do not offer a discount on bulk shipping. Shipping is determined by all weight combined. Thank you

We are terribly sorry for the inconvenience! We show your package has been "Delivered". In order to get a replacement product sent to you, we will need you to file a claim at www.USPS.com. Under Popular Links, you will find "File a Claim".

Information you will need:

• 22 character tracking number
• Proof of invoice or receipt
• Postage (the amount you paid in shipping)
  

You will be contacted by the Postal Service. All we ask is that you help them with their investigation as the theft of a person's mail is a serious offense. If you go to your local Post Office, ask to fill out a Mail Theft & Vandalism Complaint. Once we recieve the Claim # from the Post Office, a replacement product will be mailed to you at that time. Thank you

First, let us say that we apologize for your inconvenience! We do insure our packages and will ask you to file a claim with the carrier. Please notify us within 10 business days from the USPS "Delivered" date concerning your candle. Please include your Order number, the candle scent/jewelry or charm combination, and a photo of the unburned candle with the USPS packaging present. You will received a reply within 2 business days providing further instructions concerning the product. We advise you to not throw anything away. We request that you please hold on to the damaged product, the box, and all the original packaging. if a replacement candle is provided, it will be in the same jewelry or charm/scent combination that was originally sent. Candles that that have been lit will not be replaced

Normal processing time is 2-3 business days. Sometimes orders get shipped sooner. 

Once the order has shipped, an email notification will be sent to the email address on file. 

YES. - Unless your specific country has a trade embargo with the USA, then we cannot ship

We have been asked many times why shipping seems so high. International shipping is expensive, especially for candles. They are large and heavy. We havae contacted every major shipping company and we are told this is the cheapest method. We charge the exact cost charged to us by the shipping company. We are continuing to review new options to lower shipping cost. Other shipping companies charge $100 or more for a single candle to some countries

The best way to find out the exact pricing for your location/country is to add product to your cart and start the checkout process. We are assigned a rate class with USPS that gives us a fixed discount from their standard pricing so we do not know the exact cost to every country, city, state, etc...

This is all the overseas information we have. From here it is your decision if you can justify the cost. Thank you

Shipping and Sweating Candles:

We typically ship our packages by USPS Priority Mail (2-3 business days), wax melts may be sent by economy. If we ship economy, the candles experience a longer exposure to heat in the carrier vehicle and a greater chance of sweating, leading to customer complaints about sweating candles. Soy wax melts at a much lower temperature than paraffin wax. At 85 -90 degrees soy wax begin to sweat and run slightly, but the sweat will dry when the candle is returned to a cool room. There is NO solution to keep soy candles from sweating except winter weather. Soy wax products are the safest and cleanest buring candles or wax melt products available.

Shipping Rates Outside the USA:

We have shipping enabled for most countries. We charge our exact price for shipping fees, as the rates come directly from USPS. We do not know what the shipping rates are for each country, and they will need to be viewed during checkout. 

Shipping to APO Addresses: We have shipping enabled to APO addresses.

Shipping Rates Inside the USA: We charge our exact price for shipping fees, as the rates come directly from USPS. To determine exact shipping costs, please view that during checkout

Yes! All items sold in the Pure Romance category are authentic Pure Romance products. All products are brand new and unopened.

You must be 18 or older to purchase Pure Romance products

Due to the intimate nature of the Pure Romance product line, returning a product is not possible

In the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. If a duplicate item is not available, a refund will be issued. 

Defective products must be returned to receive duplicate item or refund. All products will be tested prior to sending duplicate item or refund. To return a defective product, please package the product and all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and circle the  listing of the product that is defective. 

Products that are not found to be defective upon testing will not receive a duplicate or a refund. The tested product found non-defective will be sent back to customer upon request. Customer will be responsible for shipping to get item back

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